Term & Conditions

In General Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Excel Telecom (Pvt.) Ltd “www.excelestore.com.bd” owns and operate this Website. This document governs your relationship with Excel Telecom (Pvt.) Ltd (“www.excelestore.com.bd”). Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using this website, you are agreeing to all the Terms of this website, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense, and www.excelestore.com.bd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.excelestore.com.bd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.excelestore.com.bd and its licencors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Delivery

01. Product will be delivered within 24 hours in all divisional city of Bangladesh once confirmed by customer.

02. In case of product Shortage, Color Shortage.

03. Outbreak  of COVID-19 if any area or building fall under Lockdown product may delivered delayed or canceled. 

04. Customer will have to pay additional amount for NMC & Care Pack services purchase which is available with purchased product.

05. Without Handset purchase, other service is Not applicable to purchase individually like-NMC, Care Pack etc.

06. Samsung will not be liable for delivery in case of order cancel by customer/wrong address/ switched off of contact no. or any type of natural disaster or government obligations.

07. In case of wrong address, product delivery might be delayed/cancelled.

08. If Box open by customer/instruction by customer to delivery person then Product cannot be returned.

09. To avail consumer offer, customer need to follow delivery persons instruction & get confirm before paying final amount, after that no complain will be considered.

10. This home delivery facility is for limited time period only.

11. Samsung & Excel Telecom (National Distributor of Samsung) have the right to withdraw these facilities without any prior of notice.

Terms for Samsung Galaxy S21FE 5G  Pre-book  - Jan22

1. The pre-order offers of SAMSUNG Galaxy S21 FE 5G is available for all customers who do a pre-order of Galaxy S21 FE 5G (“Device”) during the period 6th Jan’22 to 19th Jan’22. Galaxy S21 FE 5G is introduced at a price of Taka 69,999/- inclusive of all taxes.

2. A customer can purchase from our website-

Product URL: www.excelestore.com.bd/product/samsung-galaxy-s21-fe-5g

Landing Page: www.excelestore.com.bd/pre-orders/s21fe-5g-pre-book

3. Every customer who pre-orders the Device (Galaxy S21 FE 5G) on the above-mentioned portal will be eligible for Galaxy Buds+ as pre order gift.

4. Please note that this order shall be treated as a tentative order only. In order to confirm his/her pre-order the customer will be required to payment in online, POS, Cash (In HQ) a sum of Taka 10,000/. The delivery schedule will be communicated after booking confirmation. 

5. This promotional pre-order offer is for limited quantity.  This amount is non-refundable. No claims shall be entertained in this regard.

6. The payment can be made either online or POS/Cash by visiting our Head office " Tower Alamgir, House - 11/B, Road - 55, Block - N.W (F), Gulshan - 2, Dhaka.

7. Customers can also avail the interest free EMI facility for making the payment of the remaining amount at the time of delivery. Pre-order customers will be eligible for 12 months EMI. Credit card holders of Selected Banks (City Bank AMEX & Lanka Bangla) will be eligible for 18 Months EMI.

8. EBL card holders will be eligible for 24 Month EMI and 2,000/ Taka cashback upon availing EMI.

9. Exchange Bonus (additional BDT 5,000 on top of old handset value up is for selected Models).  By clicking www.swap.com.bd customers will have a indicative exchange value upon profile registration but actual & final price verification will be done after in store inspection from concern person. SAMSUNG Exchange partner SWAP holds sole authority of exchange pricing & evaluation rights.

10. Exchange Bonus 5K will not be applicable if old handset resale value is below 5K after final evaluation (physically in retails).

11. For Old Handset exchange customers need to bring old handset Box (Handset IMEI need to be matched with IMEI sticker on the box) 

12. The internet bundle offer is being provided by Operators at their sole discretion. (GP:9GB, Robi:15GB & BL:15GB)

13. Product Delivery will start from 15th Jan’22, subject to availability of ready stock & NOC from BTRC. Prior notifications will be sent to the customers mentioning specific delivery time or any changes in delivery schedule.

14. Please do not forget to bring your Photo ID during collecting your device (Galaxy S21 FE 5G) also for availing exchange offer bring your national ID, its mandatory. 

15. There is no warranty (Replacement or service) for pre order bundle gifts: Galaxy Buds+. 

16. All disputes shall be subject to exclusive jurisdiction of courts located at Bangladesh.

17. By Pre ordering SAMSUNG Galaxy S21 FE 5G, Preorder customers have agreed to receive marketing materials from SAMSUNG for further communications & references.

18. Samsung authorized distributors reserve the right to change, amend and/or withdraw the pre-book offer or change any of these terms & conditions anytime without prior notice.

For  Details, You May Call Us: 01713-229-888 | 09613-121121